We stopped selling via DR only about two weeks ago (mainly because KYC on the new MoR took longer than expected and adapting to the new structures and features was time consuming as well). DR Due Dilligence filed and confirmed already in June. No refunds done and account not closed. We were speculating on NOT breaking the contracts our side to have a better position in case of a coming lawsuit. And NOT to block the possibility to be able to return to DR in case there's nevertheless no bankruptsy and returning to normal working mode in case things maybe may not work out well with the new MoR (no long-time experience here compared to DR). So the plan was to keep up open all options while minimizing risks. So this in the end maybe was a blessingMay I ask those who received payments for July and August: When did you stop using the DigitalRiver platform?
We switched to FastSpring on September 6th. We haven’t been paid for July or August, and we still haven’t received the payment report for September from Digital River aka Element5.
Antoni
For merchants that terminate the account DR holds the money for 180 days, so this was no option anyway. Also no option was to bother customers with mass refunds which would damage reputation.
Statistics: Posted by sft234 — Tue Nov 12, 2024 9:32 am